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HLTOUT010 Communicate in Complex Situations
to Support Health Care (100% online) - $210pp

The HLTOUT010 - Communicate in Complex Situations to Support Health Care course, delivered online by Salt Training Academy, is designed to develop advanced communication skills essential for working in high-pressure and dynamic healthcare environments. This nationally accredited unit is particularly relevant for individuals living in Port Macquarie and across the Mid North Coast of New South Wales who are pursuing or currently working in roles such as patient transport officers, paramedics, aged care workers, or emergency response professionals.

Through flexible online study, learners can access quality training tailored to the unique needs of healthcare support roles in regional and remote areas.

In this course, students will build the ability to communicate effectively and compassionately with patients, colleagues, and health professionals, even in emotionally charged or unpredictable situations. The training focuses on understanding patient needs, managing cultural and linguistic diversity, and responding to people experiencing stress, trauma, or illness. Learners will also explore strategies to de-escalate conflict, maintain professionalism under pressure, and uphold confidentiality while navigating complex care environments.

Salt Training Academy, based in Port Macquarie, ensures that course content is grounded in real-world healthcare practices common across the Mid North Coast. With a focus on local industry relevance and national competency standards, the unit is ideal for those seeking to improve their employability in health-related fields such as community care, emergency services, and non-emergency patient transport.

By enrolling in HLTOUT010 with Salt Training Academy, students not only gain a critical skill set but also benefit from the support of a trusted local training provider with strong connections to the regional health workforce. As demand for skilled communicators in healthcare continues to grow across Port Macquarie and the NSW Mid North Coast, this course offers a valuable step toward a rewarding and impactful career in health services.

HLTOUT010 COMMUNICATE IN HEALTH CARE
HLTOUT010 COMMUNICATE IN HEALTH CARE

  • Industry Validated

  • Experienced and Certified Instructors

  • Fast Certificate Turnaround

  • Nationally Recognised Certificate

Units Delivered

  • The online learning and assessment is expected to take approximately 7-8 hours to complete. These timeframes are estimates. Individuals with prior experience in similar training may complete the course in less time, while those new to the subject may need more time to complete all the learning content and assessment questions.

  • Students are expected to complete all learning and assessment activities within six (6) months of enrolment. Failure to complete all requirements may result in your enrolment being disabled/cancelled.

Assessment Requirements 

Individuals undertaking this course will be expected to complete both written and practical assessment tasks.

Certificate Renewal Requirements

This certificate does not require renewal

Learner Rights, Responsibilities & Support

Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook located on the RTO website allenstraining.com.au for all details relating to rights and responsibilities including complaints and appeals.

Assessment Activities

Practical assessment: 

  • Students are required to upload four (4) videos of themselves briefly explaining how they would respond to the scenarios provided.

Documentation:

  • Complete one (1) Incident Report form

Theory assessment:

  • A written assessment consisting of case studies and multiple-choice questions

 

Please note:  You will be required to make four (4) videos of yourself, verbally explaining the required assessment outcome. If you do not wish to complete video assessment questions, please consider an alternative mode of delivery (E.g. Online with face-to-face assessment).

The following unit(s) will be awarded to successful participants in this course. The certificate will be issued by Allens Training Pty Ltd - RTO 90909.

  • HLTOUT010 - Communicate in complex situations to support health care

Course Delivery

 This course can be undertaken fully online and will be self paced. 

Course Durations

Entry Requirements

An individual undertaking this course will need to demonstrate the following to be eligible for entry:

1. As a registered training organisation (RTO), delivering nationally recognised training, we must verify a student's identity before undertaking the assessment. To meet this requirement, you will be required to show your photo identification to the camera and state your full name, as listed on your identification document.

2. Must meet English and LLN requirements. The Training Package clearly states:

  • Reading – to read and understand forms and to make accurate reports

  • Writing – to accurately record details of children and young people at risk and to make reports using handwritten skills and computer skills

  • Communication – to communicate appropriately and effectively with children and young people who disclose sensitive information

3. Students must have access to a device with camera and audio recording capabilities, such as a smartphone, tablet, or computer with a webcam. This device will be necessary for creating short videos as part of the assessment, in which students verbally explain the required assessment outcomes.

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